Refund policy

Return & Exchange Policy

All dhagay.online outfits are made to order, therefore we do not offer exchanges or refunds due to customer preference (size, color, or style).

An exchange or store credit will only be issued in the rare case of a defective or incorrect item, provided that:

The product is unused and undamaged.

The issue is reported within 48 hours of delivery.

We do not offer refunds

We do not offer exchange or refund for international customers

For international customers with orders delivered in Pakistan, the recipient must check and report issues within 48 hours of receipt. Beyond this period, dhagay.online will not entertain exchanges, refunds, chargebacks, or compensation.

No exchange or refund will be applicable on: unstitched, ready-to-ship, discounted, Instant Delivery or customized orders.